Campus Computing & Networking (CC&N) provides technology services and support for students, faculty, and staff at the University of Rio Grande & Rio Grande Community College. Our team manages campus technology infrastructure, cybersecurity, instructional technology, enterprise systems, and technical support services.
Location: Florence Evans Hall, Room 123
Phone: 740-245-7463
Email: helpdesk@rio.edu
Hours: Monday-Friday, 8:00 AM - 5:00 PM
Campus Computing & Networking supports the mission of the University by providing reliable, secure, and innovative technology services that enhance teaching, learning, research, administration, and student success.
To deliver exceptional technology services and solutions that empower the Rio community while fostering innovation, collaboration, accessibility, and cybersecurity excellence.
CC&N is responsible for:
| Resource | Link / Information |
|---|---|
| Student Email | mail.rio.edu |
| Canvas | rio.instructure.com |
| Password Reset | password.rio.edu |
| Self-Service Portal | password.rio.edu |
| Microsoft 365 | portal.office.com |
| Wi-Fi Information | eduroam (Use your RioNET email address and password to log in.) |
| Printing Services | See Printing Services Below |
| Resource | Link / Information |
|---|---|
| Employee Email | mail.rio.edu |
| Microsoft 365 | portal.office.com |
| Canvas | rio.instructure.com |
| Teams | teams.microsoft.com |
| Shared Drives | Contact CC&N |
| Contact CC&N | helpdesk@rio.edu |
CC&N provides support for instructional technology used in classrooms, conference rooms, and learning environments throughout campus.
Campus Computing & Networking (CC&N) works to protect university information systems through security awareness, account protection, threat monitoring, data protection practices, and compliance initiatives. We encourage all students, faculty, and staff to follow cybersecurity best practices and promptly report suspicious activity.
Email: helpdesk@rio.edu
Phone: 740-245-7463
CC&N manages university user accounts and identity services for students, faculty, and staff. Services include account provisioning, password management, MFA enrollment, and access changes.
CC&N provides secure wired and wireless networking services that support academic, administrative, and student activities throughout campus facilities.
All students, faculty, and staff receive access to Microsoft 365 productivity tools for communication, collaboration, document creation, and cloud storage.
Students may print documents using campus printing services.
Description:
Cloud productivity suite including Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint, and Forms.
Eligibility:
Current students, faculty, and staff.
Access:
portal.office.com
Description:
Communication and collaboration platform for meetings, chat, file sharing, and project collaboration.
Eligibility:
Current students, faculty, and staff.
Access:
teams.microsoft.com
The CC&N Help Desk provides technology support for all current students, faculty, staff, and approved campus affiliates. Support is available for account access, network connectivity, classroom technology, Microsoft 365, software issues, and other technology-related concerns.
Location: Florence Evans Hall, Room 123
Phone: 740-245-7463
Email: helpdesk@rio.edu
How often do I need to change my password?
Every 60 days for all users.
How do I change or reset my password?
Password Requirements
Why can't I use the password reset portal?
Your account may not be registered for self-service reset. Contact the Helpdesk to enable it.
Why can't I see my classes in Canvas?
Why can't I access Canvas, email, or Wi-Fi?
Your password likely expired. Reset it at https://password.rio.edu
What computer specs are recommended?
Does IT repair personal devices?
No, but troubleshooting assistance is available.
Are loaner laptops available?
Yes, in limited supply. Request through the Helpdesk.
How do I access email on my phone?
Download the Outlook app and sign in with your Rio email.
How do I install Microsoft Office?
(Free for students. Do not purchase separately.)
I don't know my Rio email. What should I do?
Check your welcome email or contact your Success Coach.
Why can't I approve a sign-in request?
If you changed your phone or number, MFA must be reset. Contact the Helpdesk.
Can MFA be removed?
No. MFA is required for security compliance.
What if I lose my phone?
MFA cannot be bypassed, but the Helpdesk can reset it. You may also use a YubiKey (available at the bookstore).
Which Wi-Fi network should I use?
What are eduroam login credentials?
Are wireless printers supported in dorms?
No. Wireless printers are not supported.
Phone: 740-245-7463
Email: helpdesk@rio.edu
| Day | Hours |
|---|---|
| Monday | 8:00 AM - 5:00 PM |
| Tuesday | 8:00 AM - 5:00 PM |
| Wednesday | 8:00 AM - 5:00 PM |
| Thursday | 8:00 AM - 5:00 PM |
| Friday | 8:00 AM - 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Critical network outages, cybersecurity incidents, and major system disruptions should be reported immediately to CC&N via email or phone.
Title: Chief Information and Technology Officer
Email: ahudson@rio.edu
Title: Director of Information Technology
Email: agagucas@rio.edu
| Name | Title | Phone | |
|---|---|---|---|
| Allen Hudson | Chief Information and Technology Officer | ahudson@rio.edu | 740-245-7481 |
| Alex Gagucas | Director of Information Technology | agagucas@rio.edu | 740-245-7464 |
| Caleb Bevan | Network and Systems Administrator | cbevan@rio.edu | 740-245-7095 |
| Daniel Fraser | ERP Applications Manager | dfraser@rio.edu | 740-245-7418 |
| Minda Hager | LMS Administrator | mhager@rio.edu | 740-245-7230 |
| Morgan Hickman | Helpdesk Specialist | mhickman@rio.edu | 740-245-7463 |
Self-Service Password Registration