We’ve compiled answers to some of the most common questions to help you quickly find the information you need. Whether you’re looking for details about our services, policies, or how to get started, this section is designed to provide clear, straightforward guidance. If you can’t find what you’re looking for here, feel free to reach out to the department your question is related to. We’re always happy to help!
Who qualifies for the Dean’s List?
Students must:
Who qualifies for the Merit List?
Students must:
Who qualifies for graduation honors?
Bachelor’s degrees:
Associate degrees:
How do I withdraw from all classes?
Complete an Official Withdrawal Form and obtain required signatures. Submit the form to the Registrar’s Office or email it to records@rio.edu. Contact your advisor to begin the process.
How do I add or drop a class?
Complete a Drop/Add Form and obtain required signatures. Submit the form to the Registrar’s Office or email it to records@rio.edu. Contact your advisor before making changes.
When do add/drop and late registration fees begin?
Fees begin on the first day of the semester.
How do I request grade forgiveness?
Complete a Grade Forgiveness Request form and submit it to the Registrar’s Office or email records@rio.edu.
How do I request an incomplete grade?
Work with your instructor to complete an Incomplete Grade Request form, then submit it to the Registrar’s Office or email records@rio.edu.
How do I register for classes?
How do I apply for graduation?
The Registrar’s Office will send application information via email throughout the academic year. Contact records@rio.edu with questions.
How do I order a replacement diploma?
Order a replacement or duplicate diploma here:
portal.paradigm-corp.com/credential/reorder/placeorder/48496d5f666274326f5569504a645568414f34735777
How do I authorize someone to access my records?
Complete a Student Information Release Authorization form for each person. Submit to the Registrar’s Office or email records@rio.edu.
How do I change my major?
Complete a Major Declaration Form and submit it to the Registrar’s Office or email records@rio.edu.
How do I change my name?
Complete a Change of Name, Address, and/or Marital Status form and provide official documentation (such as a driver’s license, court documents, or marriage license). Submit to the Registrar’s Office or email records@rio.edu.
How do I update my address?
Complete a Change of Name, Address, and/or Marital Status form and submit it to the Registrar’s Office or email records@rio.edu.
How do I get my transcript
Official transcripts must be ordered through the National Student Clearinghouse:
https://tsorder.studentclearinghouse.org/school/select
Email: records@rio.edu
Location: Rhodes Student Center (ground floor)
Are online classes available?
Yes. Rio offers online, hybrid, and in-person course options depending on the program.
What is the average class size?
Rio is known for smaller class sizes and personalized attention from faculty.
Does Rio accept CCP or transfer credits?
Yes. Rio accepts many College Credit Plus (CCP), AP, dual enrollment, and transfer credits.
Can I tour the campus?
Yes. Schedule a visit here: https://www.rio.edu/admissions/visit-campus
What happens during a campus visit?
Visits may include:
Where do I go for my campus visit?
Visitors should check in at the Welcome Center in the Rhodes Student Center. Visitor parking is available nearby.
Is there an orientation for new students?
Yes. New Student Orientation helps students prepare for their first semester and connect with support staff. Student Success Coaches assist with course registration if needed.
Tell me about Rio
The University of Rio Grande & Rio Grande Community College is the nation’s only combined public community college and private university. Rio offers certificate, associate, bachelor’s, and graduate degree programs.
How do I apply to Rio?
Apply online at: https://www.rio.edu/admissions/apply-rio
If you need assistance, contact admissions@rio.edu.
Is there an application fee?
No. The application is free.
What documents are required for admission?
Where should I send my transcripts?
Official transcripts must be sent directly from your school.
Does Rio require ACT or SAT scores?
No. Test scores are not required for general admission, though some scholarships or programs may consider them.
What GPA is required for admission?
Rio is an open-enrollment institution and does not require a minimum GPA for general admission.
Is Rio test optional?
Yes.
When should I apply?
Applications are accepted year-round. Applying early is recommended for housing, financial aid, and scholarships.
How do I transfer credits to Rio?
Request official college transcripts to be sent to the Admissions Office.
Can adult students attend Rio?
Yes. Rio welcomes adult learners, career changers, and returning students.
Can I attend part-time?
Yes. Students may enroll full-time or part-time.
Phone: (740) 245-7208
Email: admissions@rio.edu
Campus Address
218 N. College Avenue
Rio Grande, Ohio 45674
How can I contact Athletics?
Where can I view schedules?
https://www.rioredstorm.com/
How do I purchase tickets?
Tickets are available on the athletics website.
Students receive free admission to home events.
Are facilities open to the community?
Are games livestreamed?
Yes, via the athletics website.
Are pets allowed?
Only ADA-approved service animals.
How do I post a job or internship?
Contact Career Services directly.
Can I participate in career fairs?
Yes. Contact Career Services for registration details.
Where is Career Services located?
Student Success Center, Suite 222
What are your hours?
Monday–Friday during standard university business hours (may vary).
How do I create a resume?
Include:
Can someone review my resume?
Yes. Schedule an appointment or submit it electronically.
Do I need a cover letter?
Many employers require or recommend one.
Where can I find jobs or internships?
How do I prepare for a career fair?
Bring:
How do I find work-study positions?
Check with Human Resources for current openings.
Phone: (740) 245-7443
Email: careerservices@rio.edu
How often do I need to change my password?
Every 60 days for all users.
How do I change or reset my password?
Password Requirements
Why can’t I use the password reset portal?
Your account may not be registered for self-service reset. Contact the Helpdesk to enable it.
Why can’t I see my classes in Canvas?
Why can’t I access Canvas, email, or Wi-Fi?
Your password likely expired. Reset it at https://password.rio.edu
What computer specs are recommended?
Does IT repair personal devices?
No, but troubleshooting assistance is available.
Are loaner laptops available?
Yes, in limited supply. Request through the Helpdesk.
How do I access email on my phone?
Download the Outlook app and sign in with your Rio email.
How do I install Microsoft Office?
I don’t know my Rio email—what should I do?
Check your welcome email or contact your Success Coach.
Why can’t I approve a sign-in request?
If you changed your phone or number, MFA must be reset. Contact the Helpdesk.
Can MFA be removed?
No. MFA is required for security compliance.
What if I lose my phone?
MFA cannot be bypassed, but the Helpdesk can reset it. You may also use a YubiKey (available at the bookstore).
Which Wi-Fi network should I use?
What are eduroam login credentials?
Are wireless printers supported in dorms?
No, wireless printers are not supported.
Chromebook / Android eduroam setup:
Phone: (740) 245-7463
Email: helpdesk@rio.edu
What programs are available?
Centers offer:
How do I enroll?
After admission and email setup:
How do I apply for financial aid?
Complete the FAFSA at https://www.studentaid.gov/
What is CCP?
A program allowing eligible middle/high school students to earn college credit at no cost.
How do I apply for CCP?
What is the Accuplacer?
A placement test for reading, writing, and math.
How do I activate my Rio email?
Check your application email instructions (including spam folder).
Jackson: (740) 288-0284
Meigs: (740) 992-1880
McArthur: (740) 245-7620
Pike: (740) 288-0284
What charges appear on my student account?
Common charges include:
See a full breakdown here:
https://www.rio.edu/affordability-aid/tuition-fees
When are tuition and fee bills issued?
Bills are typically released at least one month before the semester starts and continue weekly after the initial release.
How can I view my account balance?
Log in here: https://portal.rio.edu/cmcportal
How do I access my billing statement online?
How will I be notified when a new bill is available?
A paper bill is sent before the semester begins. After that, notifications are sent to your Rio student email.
Who do I contact about billing errors?
Email: studentbilling@rio.edu
How do I remove a billing hold?
You must pay your balance in full.
Can I register for classes with a balance due?
You must have a balance under $200 to register for future semesters.
Will unpaid balances affect transcripts or diplomas?
Who do I contact for billing questions or disputes?
Email: studentbilling@rio.edu
Who handles payments, refunds, and account issues?
Student Accounts / Billing Office
Email: studentbilling@rio.edu
Where can I find billing policies and deadlines?
When is my payment due?
Payments are due one week before the semester starts.
What happens if I miss the payment deadline?
Are late fees charged?
Yes. Late fees begin in week 4 and are applied monthly based on your balance.
Can my classes be dropped for nonpayment?
Current classes are not dropped. However, future course registrations may be canceled.
Will a hold be placed on my account?
Yes. A delinquent hold prevents future registration but does not affect current coursework access.
What payment methods are accepted?
Can I pay online?
Yes. Pay online here: https://portal.rio.edu/cmcportal
Is there a fee for card payments?
Yes. A 3% nonrefundable processing fee is charged by the payment provider.
Does Rio accept third-party payments?
Yes. Send documentation to studentbilling@rio.edu
Are international payments accepted?
Yes. Wire transfers are commonly used and recommended.
Does Rio offer payment plans?
Yes. Payment plans divide your balance into 3–4 monthly payments depending on the semester.
How do I enroll in a payment plan?
Email studentbilling@rio.edu to request enrollment.
Is there a fee for payment plans?
Yes. A fee of 0.5% of the total balance is included in the first payment.
What happens if I miss a payment plan installment?
Can I cancel a payment plan?
Yes. Cancelling requires the remaining balance to be paid in full.
What happens if I overpay my account?
A credit balance is created. It can be applied to future terms or refunded.
How are refunds issued?
Refunds are issued to the original payment method:
How long do refunds take?
Refunds are issued weekly after attendance is confirmed and financial aid is disbursed.
Is direct deposit available for refunds?
No, direct deposit is not currently available.
What is a 1098-T form?
A tax document used to determine eligibility for education tax credits or deductions.
Where can I access my 1098-T?
Available in the student portal under My Finances.
When will my 1098-T be available?
Typically released in late February.
How does dropping a class affect my bill?
A $27 fee is charged for each class added or dropped after the semester begins.
What is the tuition refund schedule?
Fall and Spring
Summer
What if I am unsure about my major or career path?
Success Coaches and Career Services can assist with exploring interests, strengths, and career options.
How do I change my major?
Schedule an appointment with your Success Coach to review requirements and impacts on your academic plan.
What is academic probation?
Academic probation means your GPA is below the required minimum. Students remain enrolled but should take steps to improve performance.
How can I improve my academic standing?
Meet with your Success Coach Use tutoring and campus resources Improve study habits and time management
Will probation affect my financial aid or athletics?
Possibly. Eligibility is determined by the appropriate office. The Student Success Center can provide guidance.
What should I do if I am struggling academically?
Seek help early. Support may include tutoring, faculty assistance, disability services, and academic coaching.
What tutoring services are available?
Tutoring is available through the Jenkins Academic Center, including writing assistance, study support, and computer access.
I received an early alert—what does it mean?
Early alerts indicate that additional support may be helpful. Students are encouraged to follow up with instructors and the Student Success Center.
How can I improve my work-life balance?
Create a structured schedule, set realistic goals, and use campus resources for time management support.
How do I schedule an appointment with my Success Coach?
Schedule an appointment through the Student Success Portal or contact the office directly for assistance.
Can I ask a quick question without scheduling a full appointment?
Yes. Quick questions can often be answered by email, phone, or a brief visit. A full appointment may be recommended if more time is needed.
Who is my Success Coach?
Your assigned Success Coach is listed in your student portal under “Advisors.” If you cannot locate this information, contact the Student Success Center.
What can a Success Coach help me with?
Course registration and scheduling Degree planning and academic pathways Transfer credit review Academic support resources Time management and study strategies Registration holds and next steps Transition to college Connections to campus resources
What should I bring to my advising appointment?
Questions about your schedule or goals Access to your student account Transfer or testing information (if applicable)
What should I do if I need to cancel or reschedule an appointment?
Cancel or reschedule as early as possible so the appointment can be offered to another student.
Do I need to meet with a faculty advisor before registering?
Some programs require faculty advisor approval before registration is completed.
Who can explain my financial bill and financial aid?
The Financial Aid Office can explain tuition, aid packages, and payment options.
What if I cannot pay my bill on time?
Contact the Business Office as soon as possible to discuss payment plans and options.
Where can I find scholarship opportunities?
Scholarship information is available on the college website under financial aid.
Who helps with career planning?
Career Services supports career exploration, resumes, internships, and job placement preparation.
Where can I get transcripts?
Transcripts are available through the Registrar’s Office.
How do I apply for a work-study job?
Apply through financial aid. Positions are awarded based on eligibility and availability.
Are mental health services available?
Yes. Free mental health and wellness services are available to support students.
What should I do if a professor has not responded to my email?
What is a hold on my account?
A hold is a restriction that may prevent registration, transcripts, or access to certain services.
What causes holds?
Unpaid balances Missing documents Advising requirements Policy-related issues
Can I have multiple holds on my account?
Yes. Each hold must be resolved separately.
Can I attend classes if I have a hold?
Yes. Most holds do not prevent attending current courses but may limit future actions.
Why can’t I register if I owe a balance?
Balances above institutional limits must be resolved with the Business Office before registration.
When does registration open?
Registration dates vary by semester. Check your student email and the academic calendar for official dates.
Can I change my schedule after registering for classes?
Yes, during the add/drop period. Additional restrictions may apply after that time frame.
What is the add/drop time frame?
Fall and Spring Week 1: 100% refund Week 2: 50% refund
Summer Days 1–2: 100% refund Days 3–4: 50% refund
No refund is issued after these periods.
Can I take more or fewer credit hours than the standard amount?
In most cases, yes. Approval may be required depending on program policies.
Should I speak with someone before withdrawing from a class?
Yes. Meet with a Success Coach to understand academic, financial aid, and graduation impacts.
What is the Student Success Center?
The Student Success Center supports students throughout their college journey by assisting with academic planning, registration, referrals, and connecting students to campus resources.
How do I contact the Student Success Center?
Students may contact the office by phone, email, or by visiting during business hours. Contact information is available on the college website.
Can the Student Success Center help online students?
Yes. Students can receive support through phone appointments, email, Teams meetings, and virtual advising sessions.
How do I transfer credits from another school?
Request official transcripts to be sent to the Registrar for evaluation.
What should I do after transferring credits?
Meet with your Success Coach to review how credits apply to your degree program.
How do I schedule an exam?
Provide:
How do I schedule testing for a student?
Submit a proctor request form on the Testing Services website.
Students must schedule at least 2 business days in advance.
What are testing hours?
Monday–Friday, 8:00 AM – 5:00 PM
How long are the tests?
Is ID required?
Yes (school ID, driver’s license, passport, etc.)
Can my child retake the test?
The following departments maintain dedicated pages: