We provide assistance with Apple products which include Macintosh, iMac, iPhone and the iPad. These services are open to students and faculty alike. For hardware issues, you should contact a nearby Apple store. The nearest Apple locations to Rio Grande are at Easton (614-478-5592) or Polaris (614-987-1430) in the Columbus area.here
Audio-Visual Equipment (Projectors, Podiums, etc.)
IDMS provides support for all audio and video equipment on campus with the exception of the theater. Examples of AV equipment include multimedia podiums, overhead and LCD projectors, sound systems, videoconferencing equipment, SMART Boards, radio studio equipment, video cameras, etc. We also provide video and audio duplication.
Rio Grande offers several online and hybrid classes to students. Our team offers support for Blackboard and the Graduate Forum. If you are having difficulty accessing your course or having other difficulties within an online course and can log into your Rio Grande e-mail, contact us. If you cannot log into your student e-mail contact Allen Hudson (email@example.com) at Campus Computing and Networking.
Rio Grande Cable Access (CH15)
RGCA, Channel 15 is a local access channel operated by the University of Rio Grande. It provides an outlet for student-produced shows and programming. It promotes activities of interest to students and local viewers. We are always in search of content to better serve the student population. If you have any ideas or would like to produce a show contact us.
Rio Grande has three videoconferencing classrooms on campus: Anniversery Hall Rm. 202, Bob Evans Farms Hall Rm. 111, Wood Hall Rm. 228. Each of these rooms is equipped with a Polycom system. We provide support for the sound, video, and videoconferencing systems in these rooms. If you are having problems with this equipment, please contact us.
The University of Rio Grande & Rio Grande Community College websites are maintained by a variety of authors spanning the campus. If you are having trouble accessing, adding, deleting or creating content, please feel to contact us.
Computer Lab Support
Rio Grande provides computer lab services throughout the campus. Each computer lab contains computers (number varies) with specialized educational software, usually a printer and internet access. Most computer labs are closed with the exception of two open labs (Davis Library and Rhodes Student Center).
RioNET email is comprised of two separate email systems; one for staff & faculty, and the other for students. All email related issues are handled by the office of Campus Computing & Networking. Students – Hosted by Microsoft Office 365. Staff & Faculty – Hosted by Microsoft Office 365. Prior to being able to use either email system, all users (staff, faculty, and students) must activate their RioNET accounts. Please use our Password Portal to activate your RioNET account. Your new password must be between 6-16 characters in length, and cannot contain spaces.. If you cannot access your account, need help configuring email on your mobile device, or just have some general questions about email, then CC&N can help.
Rio Grande provides network and Internet connection services for all staff, faculty, and students. 1Gbps wired Ethernet (IEEE 802.3) connections are available for all campus computers, residents, and some classrooms. Students in residence halls need to provide their own straight/patch Ethernet cable, which can be purchased from the Rio Grande Bookstore. One port per pillow is the standard in the residence halls. For rooms that do not have enough connections, switches can be borrowed from Campus Computing & Networking for free. Routers, servers, and related devices are prohibited from campus without prior approval from CC&N.. IEEE 802.11b/g wireless connections are also available in several locations across campus. Two wireless networks, RioGuest & RioSecure, are accessible to all guests, students, staff, and faculty. CC&N requires all computers connecting to RioNET & ResNET to be updated, have adequate antivirus, and anti-malware protection. Contact Campus Computing & Networking for more information on connecting to the secure wireless and obtaining recommended software.
Campus Computing and Networking provides desktop support for the entire campus. Faculty and staff members are assigned a computer ranging from desktops to laptops. We also provide support ranging from hardware to software installation/troubleshooting to virus removal and much more.
Rio Grande proudly announces all new wireless networking equipment throughout all campus buildings and soon outdoor areas. A separate WiFi FAQs section now exists to handle most common questions. RioGuest is the recommended network for visitors to campus. RioSecure is for all students, faculty & staff with RioNet user accounts. Specific connection issues should be directed to the Campus Computing & Networking staff.
Student Information System/Student Space
MIS provides support for Student Space. Student Space is our student information system that allows individuals to check their grades, register and manage their classes schedules. MIS is also responsible for completing institutional research, maintaining administrative software for the campus, and all internal, state and federal reporting. Please feel free to contact us if you have any questions.
Virtual Office Systems/VOS
MIS hosts most all of the campus business systems off-campus in a commercial data center with redundant site data backups. VOS hosts the MIS business applications is a Citrix virtualized environment which requires users to have a VOS username and password. Please feel free to contact us if you need access to VOS or if you have any questions.